1. Order Processing
All orders are processed within 2–4 business days. Orders placed on weekends or holidays will be processed on the next working day.
2. Delivery Time
Estimated delivery time:
- Domestic Orders: 4–10 business days
- International Orders: 8-12 business days
Actual delivery times may vary depending on courier logistics, weather conditions, or regional restrictions.
3. Tracking Information
Once your order is shipped, you will receive a tracking number via email/SMS.
4. Delayed, Lost, or Missing Packages
We work closely with reliable courier partners to ensure your package arrives safely.
However, if your package is:
• Delayed
We kindly request waiting until the courier completes a full investigation. Delivery delays caused by couriers are outside our control, but we assist you throughout the process.
• Lost / Missing in Transit
If your package is confirmed lost by the courier, then:
⭐ You will receive a full refund of the order amount within 10 working days
— after we receive official confirmation from our courier partner that the parcel cannot be located.
• Marked Delivered but Not Received
If tracking shows “Delivered” but you didn’t receive the package:
- Inform us within 48 hours
- We will open a courier investigation immediately
- Refunds/replacements are issued only after courier verification
5. Incorrect Shipping Information
If incorrect address details were provided by the customer, we are not responsible for failed delivery or lost packages.
6. Customs & Duties (For International Orders)
Custom fees, duties, and taxes are the customer’s responsibility and are not included in product pricing.
